Shipping and Return Policy

Shipping Policy

Turnaround

 All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

Custom orders can take longer to build and ship. We will keep you updated as your order is fulfilled.

Carriers 

We use the following carriers to deliver our orders:

USPS

UPS

FedEx

DHL

 

Order Tracking

 

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

 

Shipping Rates

 

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

 

Back Orders

 

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

 

Returns, Refunds and Exchanges

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

 

  1. Please email support@lemurlights.com to request a refund and we will help you out.
  2. Mail your returned item to:

     Lemur Light

P.O. Box 1183

Berthoud, CO 80513

    

 

Return Exceptions

 

Merchandise that has been altered may not be accepted for return or exchange.

 

Restocking Fee

 

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

 

Exchanges

 

If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still may l have to pay return shipping.

If you need to exchange your Lemur Light please email or call us to setup an exchange. In order to exchange a Lemur Light your current light must be in good working condition with no defects.